Zeal Media Inc

            How do I set up email on my computer or smartphone?

            To set up email on your computer or smartphone, there are two ways this can be completed...

            Automatic Setup

            When you access an email account through a desktop email application such as “MacOS® Mail.app® for “Lion” (10.7+)”, the email application will require specific information about your email account. These directions will provide a script that will automatically set up the mail settings for you on your device.

            1. Log in to your email account online by going to http://yourdomain.com/webmail  (replace "yourdomain.com" with your company's domain).
            1. Enter your full email address as the username.
            2. Enter the password you received when your email address was set up (unless it was changed after the fact).
              *Can't remember your password? Submit a ticket to request a reset.
            2. On the page that loads, croll to find the heading "Mail Client Automatic Configuration Scripts". If this is not found on the page that loads, click your email address in the top right of the screen and select "Configure Mail Client".

            3. Click on the automated script for the device that you want to set up email on. We recommend "IMAP over SSL/TLS". You will be prompted with a popup dialog box. Select "Proceed". 
            1. If you are prompted to open, run, or save this file, choose “Run” or “Open”.
            2. If your computer asks if you would like to enter the information into the registry, choose “Yes”.
            3. Use your email account password as the password.
            If the script downloads to your computer, click to run it and follow the prompts. 

            Once complete, your email should be set up. Test by sending and receiving email. Should you run into troubles, please open a ticket or refer to the Manual Setup below.

            Manual Setup

            If you do not see an auto-configuration script for your client in the list above, you can manually configure your mail client using the settings below:

            1. Username: name@yourdomain.com
            2. Password: Use the email account’s password.
            3. Incoming Server: mail.yourdomain.com
            4. IMAP Port 993 or POP3 Port: 995
            5. Outgoing Server: mail.yourdomain.com
            6. SMTP Port: 465
            IMAP, POP3, and SMTP require authentication.

            1. Username: name@yourdomain.com
            2. Password: Use the email account’s password.
            3. Incoming Server: mail.yourdomain.com
            4. IMAP Port 143 or POP3 Port: 110
            5. Outgoing Server: mail.yourdomain.com
            6. SMTP Port: 587
            IMAP, POP3, and SMTP require authentication.

            Notes:

            1. IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
            2. POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
            3. Outgoing mail is sent using SMTP.
            4. We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.

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